Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather information you choose to share. This may include your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. Payment details are collected when you place orders, but are processed securely through our payment partners.

For our corporate clients, we may obtain additional business information such as company registration details, preferred delivery times, and budget considerations to help us tailor our services to your needs.

Our site automatically gathers certain technical data when you visit, including your IP address, browser type, device information, and how you navigate the site. We use this information to improve site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to complete flower orders and deliver excellent customer support. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Communicating about order status and delivery timing
• Providing customer support and addressing your inquiries
• Enhancing our services based on your feedback and preferences
• Sending relevant updates about our services (with your consent)
• Maintaining records for business and legal compliance

We also analyze aggregated, non-identifying data to understand market trends and improve operations. For example, we might study which types of arrangements are popular in different seasons to better plan inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could be of interest to your business. You can opt out of these communications at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. Your information stays within our business environment and is shared only when necessary to provide our services or to comply with legal obligations.

We collaborate with trusted service providers who assist us in delivering our services, including payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they provide.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and employ multiple layers of protection. Our systems use encryption for sensitive data transmission, secure servers for data storage, and ongoing security updates to guard against threats.

Physical security measures protect our office systems, and access to personal information is limited to employees who need it for their work. Our team receives ongoing training on privacy practices and data handling procedures.

Payment information is processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems—this information is managed by certified payment processors who specialize in secure financial transactions.

While we maintain strong security measures, no system is completely immune to risk. We continuously monitor and update our security practices to address evolving threats and uphold high protection standards.

Your Rights and Choices

You have several rights regarding your personal data. You can request access to the information we hold, ask us to correct inaccurate data, or request deletion of your data where legally permissible.

• Access your personal information and understand our usage
• Request corrections to inaccurate or outdated data
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request details about how your data has been shared
• File complaints about our privacy practices

We keep your information only for as long as needed for business purposes and legal requirements. Order records are typically retained for accounting and warranty purposes, while marketing preferences remain until you request removal.

When we no longer need your information, we securely delete or anonymize it. Some data may be retained longer if required by United Kingdom business laws or for legitimate business interests like preventing fraud.

Cookies and Website Technology

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain site features.

Essential cookies are required for the site to function properly—enabling basic navigation and access to secure areas. These cookies do not collect personally identifiable information and are enabled automatically when you use our site.

We employ analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize page performance, and improve the user experience. This information is collected in aggregate form and does not identify individual users.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect some site features and your overall browsing experience.

Business Transfers and Changes

If OakArtJoy undergoes significant business changes such as mergers, acquisitions, or sales of assets, your personal information may be transferred as part of the transaction. We would notify you of any such changes and ensure your data remains protected under privacy standards consistent with this policy.

In the unlikely event that we cease operations, we would ensure that your personal information is either securely transferred to a successor business (with appropriate privacy protections) or securely deleted according to data protection best practices.

Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When significant changes occur, we will notify you by email or with a notice on our site before the changes take effect.

Minor updates for clarity or administrative changes may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Children's Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we learn that we have inadvertently collected data from someone under 18, we will promptly remove that information from our systems.

Parents or guardians who believe we may have collected data from their child can contact us using the information below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within United Kingdom jurisdiction. However, some of our service providers may handle data internationally. When this happens, we ensure appropriate safeguards are in place to protect your information in line with applicable privacy laws.

We comply with United Kingdom data protection regulations, including those governing business operations, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United Kingdom's digital economy.